Terms & Conditions

All cakes made by The Rosehip Bakery are subject to the following terms and conditions.  


“The Seller/we/us” refer to the legal entity The Rosehip Bakery.

“The Buyer/you” mean the person/s who order and buy the Cake. 

The Seller and Buyer are collectively known as “the Parties”. 

The “Cake” is the cake or cakes to be supplied by the Seller to the Buyer as detailed in the invoice.

The “Event” is the wedding or celebration that the Cake is requested for.

Entire Agreement: 

This Agreement forms the entire Agreement between the Parties.


The  Parties  agree  to  a  preliminary  discussion  by  telephone  or email  before  the  Event to discuss the design and specification of the Cake.  Following the preliminary discussion, the  Seller will provide an estimated quote.  Depending on the complexity of the design, a face-to-face consultation and tasting session may be  required.    An  appointment  for  a  consultation  and  tasting  must  be  agreed  with  the  Seller by email.  The final quote will be confirmed by the Seller following the consultation and a copy of the design will be sent on receipt of the Booking Fee (see below). All appointments for consultations will be confirmed by email by the  Seller.  A fee applies to consultations in person and tastings (it will be deducted from the final balance). See FAQs

Booking Fee: 

A booking fee (amount detailed in the booking invoice) is  required within 10 days of  the consultation to secure the Event date for the Cake.  Upon payment of the booking fee, the Seller will reserve the date of the Event.  The booking fee is non‐refundable and is deducted from the final balance for the Cake.  


All price quotations, written or verbal, are valid for 30 days from the date of quotation.

Cake Designs:

The  Seller will  endeavour to  produce a Cake which matches  the  design  agreed with the Buyer.  The Parties agree that the Seller has the right to use artistic licence to alter the design of the Cake where needed, should the design not “work” when decorating the Cake.  Where a colour fabric swatch or ribbon sample has been provided to the Seller by the Buyer for colour matching purposes, the Seller will do its utmost to match the colour as  best as possible, but accepts no liability if it is not an exact match.


The  final  balance  less  the  booking  fee  will  be  due  2 calendar months before  the date  of  the Event as specified on the invoice.  The  final  balance must  be  paid  by  the  Buyer  by  the  date  detailed on the invoice.  Payment can be made earlier if the Buyer wishes.  Orders placed less than 2 months  in advance of the delivery date must be paid in full at the time of booking.  Failure  to  pay  the  final  balance  by  the  date  stated  on  the  invoice  may  result  in  the  Buyer’s Cake order being cancelled.  The Seller accepts payment by bank transfer as per the payment details on  the invoice.  

Cancellations and alterations: 

If the Buyer wishes to make any alterations to the Cake as detailed on the  invoice  accompanying these terms and conditions the Buyer must contact the Seller  immediately. The Seller will assess the Buyer’s request for an alteration and will notify the Buyer to  confirm its effect (if any) on the price quotation and the agreed timetable ahead of the  Event.  Accepting a request for the alteration of a Cake order is at the discretion of the Seller.  The  Seller  offers  a  bespoke  service  and  is  limited  to  how  many  orders  for  Cake  it  accepts.  In  the event  that  the Buyer  cancels its  booking with the Seller it is  unlikely  that the Event date will be filled and the following cancellation charges will apply:  

  • 2 months or less – 100% of invoice cost  
  • 2 months or more – loss of booking fee  

Booking fees are non-refundable.  In the unlikely event that the Seller has to cancel the Buyer’s Cake order, the Seller will contact the Buyer as soon as possible to try and agree a suitable alternative at the same price.  If the Buyer does not accept the Seller’s alternative, the Seller will refund to the Buyer the monies that the Buyer has paid to the Seller.


The Cake is made on premises where nuts, dairy, alcohol, eggs and gluten are used and therefore the Cake could contain traces of these ingredients. It is the responsibility of the Buyer to inform its guests that traces of nuts, dairy, eggs and gluten could be present in the Cake.  


Collection by the Buyer 

The  Seller will take  photographs  of  the  Cake  from all angles  before  the  Cake  leaves  the  Seller’s premises.  For Cake collected from the Seller by prior arrangement, the Seller requires a signed collection note by the person collecting to confirm that the Cake was handed over in perfect condition.  The Seller does not accept any liability for loss or damage to the Cake following collection. 

Delivery and Set Up by the Seller to the Event venue

For Cake delivered to venues, a delivery and set-up fee is included in the invoice. The Seller will take photographs of the Cake from all angles upon delivery to the venue  and after set-up.  The Seller requires a signed delivery note by the person in charge at  the  venue  to  confirm  that  the  Cake  has  been  delivered  to  the  venue  and  set  up  in  perfect condition. 

The Buyer agrees for a member of staff  at the venue to  sign  for the Cake on delivery, should the Buyer not be available to sign for the Cake in person. The Seller is not liable for any loss or damage to the Cake once it has been delivered to the  venue, set up, and the delivery and set up note has been signed.  For the avoidance of doubt, consumption of the Cake is evidence that the Cake is fit for the purpose supplied.  


The Seller is entitled to use any image or photograph of the Cake (taken by the Seller)  for  use  in its  publicity and promotional  material, including publication in   magazines at a later date.  


You  acknowledge  that  any  review,  feedback  or  rating  which  you  leave  may  be  published by us on the Website and you agree that it may be displayed for as long as  we  consider appropriate  and that the content may be syndicated to our other websites, publications or marketing materials. You undertake that any review, feedback or rating that you write shall:  

  • Comply  with  applicable  law  in  the  UK  and  the  law  in  any  country  from  which they are posted  
  • Be factually accurate  
  • Contain genuinely held opinions (where applicable)  
  • Not  contain  any  material  which  is  either  defamatory,  threatening,  obscene,  abusive,  offensive,  hateful,  inflammatory  or  is  likely  to  harass,  upset, annoy, alarm, embarrass or invade the privacy of, any person or be  deceiving  
  • Not  promote  or  advocate  an  unlawful  act  or  activity,  discrimination,  sexually explicit material or violence  
  • Not  infringe any  trademark,  copyright  (including  design  rights),  database  right, or other intellectual property rights of any other person or breach of  any legal duty you owe to a third party  
  • Not be used to impersonate any person, or to misrepresent your identity.  You agree  to indemnify and  hold  us  harmless against any  claim  or action  brought  by  third parties, arising out of or in connection with any review, feedback or rating posted  by  you  on  the  Website,  including,  without  limitation,  the  violation  of  their  privacy,  defamatory statements or infringement of intellectual property rights.  You  grant  us  and  our  affiliate  companies  a  non‐exclusive,  royalty‐free  worldwide  license to use or edit any reviews posted by you.  We reserve the right to publish, edit or remove any reviews without notifying you.  

Force Majeure: 

We  shall  have  no  liability  for  delays  or  failures  in  delivery  or  performance  of  our  obligations to you resulting from any act, events, omissions, failures or accidents that  are outside of our control ('Force Majeure'), which, without limitation, include:  

  • Strikes, lock-outs or other industrial action  
  • Shortages of labour, fuel, power, raw materials  
  • Late, defective performance or non-performance by suppliers  
  • Private  or  public  telecommunication,  computer  network  failures  or  breakdown of equipment 
  • Civil  commotion,  riot,  invasion,  terrorist  attack  or  threat  of  terrorist  attack, war (whether declared or not) or threat or preparation for war  
  • Fire,  explosion,  storm,  flood,  earthquake,  subsidence,  epidemic  or  other  natural disaster or extreme weather conditions  
  • Impossibility of the use of railways, shipping, aircraft, motor transport or  other means of public or private transport 
  • Acts,  decrees,  legislation,  regulations  or  restrictions  of  any  government
  • Other causes, beyond our reasonable control.  

Our  performance  will  be  deemed  to  be  suspended  for  the  period  that  the  event  of  Force Majeure continues, and we will have an extension of time for performance  for the duration of that period.  We will use our reasonable endeavours to minimise any  delay caused by Force Majeure or to  find a solution by which our obligations may be  performed  despite  the  Force  Majeure  event. We shall  promptly  notify  you  of  any  Force  Majeure  event  giving  details of  it  and (where  possible)  the  extent  and  likely  duration of any delay.  Where  the  period  of  non‐performance  or  delay  in  relation  to  any  event  of  Force  Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure,  either  you  or  us  may,  by  written  notice  to  the  other,  terminate  the  Contract with immediate effect upon service


Please notify the Seller immediately on delivery or collection if you are unsatisfied with any aspect of the Cake so that the Seller has the opportunity to rectify the error in time for your Event. We recommend that a family member or event manager is the designated contact for the day to ensure all runs smoothly. All other concerns should be made in writing to info@rosehipbakery.co.uk within 48 hours of delivery. Evidence of the error should be included. Complaints made beyond this time cannot be considered for a refund as the condition of the cake may have deteriorated several days later. Cakes that have been largely eaten will not be eligible for a refund. A refund is only given if the cake is returned in full, or as close to full as possible. 

Fresh Flowers:

If fresh flowers are to be used on the Cake, it is the Buyer's responsibility to source the florist/flowers, unless specifically agreed with us.
It is the Buyer's responsibility to ensure that any fresh flowers displayed on or next to the Cake are free of pesticides, non-toxic and food-safe. The Rosehip Bakery can take no responsibility for the flowers being food-safe.

Cancellation of classes:

Once a class is booked and paid for we are unable to offer a refund. Please make sure you check the dates and travel arrangements carefully before making a booking. We are also unable to transfer you to another class should you wish to cancel. 

In the unlikely event that we have to cancel a class ourselves, a full refund will be given for the cost of the class only.